Complaints Procedure

AfterBell Adventures is committed to resolving concerns fairly and promptly.

How to raise a concern

If you have a concern about any aspect of the AfterBell Adventures programme — including the behaviour of staff, the treatment of your child, or any operational matter — please contact us as soon as possible.

What happens next

  1. We will acknowledge your complaint within 2 business days.
  2. We will investigate the matter promptly and keep you informed.
  3. We will provide a response with our findings and any actions taken.
  4. If you are not satisfied with our response, we will discuss further steps with you.

External resolution

If a complaint involves a child-protection concern, our team will follow our child-protection procedures, which may include referral to relevant authorities. All complaints are handled with confidentiality and respect.